Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Haslemere | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Haslemere collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Haslemere is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Haslemere and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, BMI, and other health information provided during consultations
Payment data: billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist consultation process
To dispense and deliver approved medications — orders are typically dispatched within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, orders, and any clinical concerns
To maintain accurate pharmacy and clinical records as required by law
To process payments securely
To improve our website and services through anonymised analytics

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: necessary for the website to function correctly
Analytics cookies: to understand how visitors use our site, helping us improve our services
Functional cookies: to remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. We may share your data only where necessary with:

Delivery partners: to fulfil your medication orders
Payment processors: to handle transactions securely
Healthcare professionals: where clinically necessary or legally required, such as communicating with your GP
Regulatory bodies: including the GPhC or other authorities where we have a legal obligation to do so
IT and platform providers: who support the operation of our website and systems, under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Payment data is retained only as long as necessary for legal and accounting purposes. You may request details of our full retention schedule by contacting us directly.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request corrections, or raise any data protection concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

You have the right under UK GDPR to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent or object to processing where applicable. Please contact us directly to exercise any of these rights.